How Do I Get Back My Money For A Ticket I Did Not Use Due To E-ticket System Failure To Provide The Right Data

August 9, 2007
Saudi Arabian Airline
Jeddah, Saudi Arabia
Subject: Saudi Arabian Airline Electronic Ticket Debacle and Failure
Dear Sir,
Having been a satisfied airline traveler during my sting as an expatriate for 10 years, I am oblige to point out and protest to this situation I had with your airline which I took on the way back to the Philippines from Saudi Arabia.
Attached is the sequel of events which took place when I first bought an electronic ticket for a Saudia flight to Manila..
On 14 July I bought a ticket from Al Ufoq Travel Agency in Sakaka, Al Jouf. I was issued an electronic ticket for the following flights with PNR number D1K51D:
1. 17 July 2007 Jouf – Riyadh
2. 22 July 2007 Riyadh Manila
On 16 July On advice of the company personnel, I requested for a rebook to another date & was given the following flights:
1. 28 July 2007 Jouf – Riyadh
2. 29 July 2007 Riyadh – Manila
On this rebooking I was given the new PNR number DD14KT.
On 28 July I was able to fly from Jouf to Riyadh on DD14Kt electronic ticket but was not allowed to take my flight from Riyadh to Manila on 29 July with the same electronic ticket due to, according to them the flight has been used on 22 July 2007.
Unable to reconcile with Saudi sales counter saying the ticket is good and the check in counter saying the ticket has been used, I was forced to get another ticket costing me SAR 1,886 or US$ 560.00 to be able to fly that day. The new passenger coupon ticket given me still used the electronic ticket number DD14KT.
The electronic ticket number has not been sufficiently cancelled and can be used and made the real ticket holder to be junk and purchase another ticket even using the same number is mind boggling to me.
Your electronic ticketing system is obviously faulty and deceptive to deprive us passengers of our service dues and even compels us to buy more tickets from you. For me, an ordinary worker this ticket amount is substantial and significant. In fact I have refrained to buy a digital camera and a cell phone to save that amount for my family use.
Now I am left with a an unused ticket and being so far and without the resources how to get my hard earned money back. One thing sure is that the electronic ticketing system is defective and deceiving.
Respectfully Yours,
Ernesto A. Guzman